Privacy Policy

Thrive with Lesley BC are committed to protecting your privacy.

This Privacy Policy explains how we treat any personal data we collect and process when you use our website, services or products, or when you make an enquiry to us.

How to contact us

For the purposes of data protection legislation, Thrive with Lesley BC is the data controller.

To exercise any of your rights, or if you have any questions about our Privacy Policy, or if you wish to make a complaint about the use of your personal data, or you want to report a security issue, please contact us at:

By post:
Thrive with Lesley BC
108 Old Lodge Lane
Purley
Surrey
CR8 4DH

By email:
lesley@thrivehub.uk

If you are unsatisfied with our response, you have a right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Further information can be found at ico.org.uk.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time, to keep it up to date or to comply with legal or regulatory requirements.

If there are any significant changes made to the use of your personal information, we will notify you by posting a notice on our website.

This policy was last updated on 19/03/2020.

Other websites

Our website may contain links to other websites. This Privacy Policy only applies to our website, services and products so when you link to other websites, you should read their own privacy policies.

Collection and processing of your personal information

We only collect, process and store your personal data if:

  • You have agreed to it; or
  • We have a legitimate reason to do so
What types of personal data do we handle

We collect, process and store the personal data that you provide when you contact us via any of the following channels: using the website, via email, phone, post, webchat or a general enquiry.

Such personal data may include the following:

  • First name and surname
  • Postal and/or email address
  • Date of birth
  • Unique identifier information e.g. your customer username or number and password
  • Some details provided by your device such as IP address, device ID, device type and location data
If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may not be able to process a product or service, or we may have to cancel a product or service, but we will notify you if this is the case.

How we use your personal data

We will use your personal data in the following circumstances:

  • To provide you with access to our website
  • To provide you with information you have requested
  • To respond to any queries from you regarding our products and services
  • Where you have agreed, provide you with information about certain other goods and services which may be of interest to you
  • Where you have agreed, provide you with e-newsletters
  • Where we need to comply with a legal and regulatory obligation
Personal data sharing and transferring

We will not share your personal data with anyone else unless you agree to this, or such sharing is necessary to fulfil our contract with you, or we are legally allowed or required to do so.

We will not sell or rent your personal data to anyone.

We will not share your information with third parties for marketing purposes.

Personal data protection and storage

We handle your personal data in accordance with adequate and reasonable procedures and technologies in order to maintain and protect its security, availability, confidentiality and integrity, and prevent its unlawful or unauthorised processing, accidental loss or damage, from its collection until its destruction.

Where personal data is transmitted across the internet, it will be encrypted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of your personal data, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Personal data disposal and retention

We will only keep your personal data for as long as it is needed for the purposes for which it was collected, and we will remove from our systems all personal data which is no longer required.

Your rights

You have the right at any time and free of charge to access your personal data in the following ways:

  • Request a copy of the personal data we hold about you. We may charge a reasonable fee to provide further copies, and can refuse to give you this information if your requests are clearly unjustified or excessive
  • Have your personal data corrected if it is inaccurate or incomplete
  • Request the erasure of your personal data where it is no longer necessary for us to keep it for the purpose for which it was originally collected or processed, unless we have a legal or regulatory obligation to retain the personal data
  • Restrict further processing of your personal data. Where you have previously entered into a contracted service or product with us, this may imply cancelling the contracted service or product
  • Withdraw your agreement to direct marketing, including profiling
  • Request to transfer your personal data to you or to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.